Insurance Innovators Nordics 2024

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* 1) What kind of solutions your organization plans to implement / modernize within the next 5 years?

Distributor portal – a platform dedicated to insurance distribution Online client portal for self-service (B2C) Omnichannel platform for clients & distributors (B2B/B2C) Underwriting solution Product modeler Claims management solution Commission & incentive solution Policy Administration System (PAS) Other...

other

* 2) What approaches do you use to modernize legacy / outdated systems?

Remain – not planning any changes to the current state environment Retool – planning to improve business and / or technical value with an existing solution Restructure – planning to build new solution with our own internal resources Replace – planning to buy solution from an external supplier Retire – planning software consolidation / reduction in the number of existing solutions

* 3) What are the main challenges towards implementing / modernizing solutions in your organization?

Difficulty in integrating with other systems Lack of tech stack improvement Lack of adequate end solution in the market Apprehension towards cloud computing Slow internal processing Lack of resources, knowledge or skill set Lack of budget

* 4) What features are currently the most important for you in the solutions planned for implementation / modernization?

Multi-channel support, easy migration of users between channels Providing users with a complimentary online self-service, 360-degree account view Replacing many of the existing, separate solutions to deliver new functionalities and reduce the complexity Modernization of the back office, after-sales service API-first design philosophy Cloud deployment Low-code / No-code support Modular decoupled architecture

* 5) What are the latest shifts in the industry that are the biggest focus in your organization right now?

ESG requirements adaptation Cloud entrance Transition to modular platforms Open platforms / Open ecosystems integration E-commerce distribution Legacy systems modernization Robotization / Automation of organization and processes Talent acquisition and retention (War of talents)

* 6) In which insurance lines of business does your organization operate?

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