Comarch Digital Self-Service Portal: Omnichannel BSS for customer, order and case management in telecoms
Comarch Digital Self-Service platform enables digital service providers (DSP) to introduce, recommend, sell and maintain traditional telco and digital products with the pace and simplicity required by today’s market. Customers are guided on the self-service portal through a digital shopping and buying process which includes offer:
- browsing and comparison
- online availability check
- customer onboarding
- omnichannel shopping cart and check out process
The omnichannel solution for telecoms through mobile or desktop apps provides each customer with a complete, actionable overview of their account including finance, usage and services. The mobile first approach with “one-click” contextual actions enables the majority of the operations to be carried out via online channels. The telecom self-service portal spans everything from simple operations such as top-ups, blocking SIMs and invoice payments, to more complex ones such as contract renewals and moves. Contextual digital care support mechanisms such as chat or interactive case management help customers to self-resolve issues online. CRM for Telecoms, with ready to use apps for call centers and shops working over the same simple “one-click” actions exposed by omnichannel REST API, lets customer issues to be picked up and reported, even if they cannot be resolved online.
