Comarch Service Desk was designed to address these inefficiencies in operations process management. Our solution streamlines and deeply automates internal IT processes, from managing service level agreements (SLAs) to task assignments, and enhances internal communications for maintenance and management tasks. Furthermore, our system introduces a comprehensive approach to incident and change management. Service Desk centralizes these processes, making them more efficient, repeatable, and faster, allowing utilities companies to respond to issues more flexibly and with significantly less effort.