Improve the efficiency  
of your IT infrastructure 

Effortless incident management for quicker resolutions and reliable operations

Maintaining a reliable IT infrastructure is essential for utilities companies' daily operations.

A common issue within this sector is outdated processes for maintaining and managing the infrastructure, which often depend on manual interventions, emails, and phone calls. This can lead to significant delays in incident response, change management, and increased recovery times.

Comarch Service Desk was designed to address these inefficiencies in operations process management. Our solution streamlines and deeply automates internal IT processes, from managing service level agreements (SLAs) to task assignments, and enhances internal communications for maintenance and management tasks. Furthermore, our system introduces a comprehensive approach to incident and change management. Service Desk centralizes these processes, making them more efficient, repeatable, and faster, allowing utilities companies to respond to issues more flexibly and with significantly less effort.

Key benefits

Automation and optimization

Streamlines the way IT infrastructure is managed, automating routine tasks and optimizing operational workflows for increased efficiency.

Centralized communication

Facilitates better internal communication related to maintenance and management tasks, enabling a more cohesive response to incidents and changes.

Enhanced SLA management

Provides robust tools for managing service level agreements, ensuring tasks are completed within agreed-upon timelines, thus improving service reliability.

Improved task assignment

Simplifies the process of assigning and tracking maintenance tasks, ensuring clear accountability and timely completion of critical activities.

Efficient incident and change management

Transforms incident and change management processes from disjointed to streamlined, making them more efficient and repeatable for quicker resolution.

Faster disaster recovery

Through more structured and efficient maintenance, our system significantly reduces disaster recovery times, enhancing overall service resilience.

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