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Automate your field service processes 
with Comarch FSM for utilities 

Increased productivity with smarter workload management

Field technicians working for utilities companies need to install, maintain, and repair a vast infrastructure, multiple access points, and an increasing number of work orders every day.  

To do this efficiently, safely, and on time, they need access to all the necessary information in the field, and their work needs to be scheduled and planned optimally.

Automating utilities field service with Comarch FSM software optimizes workload by providing automatic task assignments, enabling real-time updates, and GPS tracking for efficient field staff management. The system centralizes field service processes, integrates with ERP systems, and offers an option to operate fully offline to support your employees comprehensively. Technicians' work is planned and scheduled automatically, and all incoming work orders from the given area are considered to set the most optimal route. Workers can access the system from a dedicated mobile app and change the status of an issue ticket at any time and place. Our system ensures utility companies manage complex operations efficiently, enhancing safety and productivity.

Key benefits

AI-based field service planning

Enable effective data flow with real-time service status updates, reporting, automated task scheduling, and self-adjustments for maximum operational efficiency.

Optimized workload management

The system automates task assignment, which considers technicians' skills and asset locations. This reduces unnecessary service calls and improves maintenance visit efficiency.

Comprehensive support for all processes

Together with ERP systems and smart IoT devices, Comarch FSM creates a comprehensive environment to track all activities from design to planning, approval, and service execution.

Simplified maintenance

Comarch FSM enables smoother infrastructure and equipment maintenance, enabling utilities to automate task handling using trouble ticketing, CRMs, and IoT devices.

Extensive safety features

Comarch FSM provides full insights into work specifications and checklists, ensuring all work and security conditions are met.

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