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Loyalty Program ROI: How to Measure Customer Loyalty?

Learn how to calculate ROI and turn your loyalty program into a profit center

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How to calculate ROI for loyalty programs

Setting up a loyalty program is one thing, but making it beneficial is a different story. With all the cost and expertise that goes into creating one, how do you know whether your project is actually worth it? Let’s discover the secrets to measuring customer loyalty.

Download our e-book to learn:

  • What is ROI?
  • How to calculate ROI for loyalty programs?
  • What is the customer loyalty KPI?
  • Why invest in a loyalty program?
  • Which tools do we use to predict and evaluate the ROI of a loyalty program?
  • How do loyalty programs make money?
  • What are some ways to boost customer loyalty?

The e-book was prepared by Comarch experts in loyalty, marketing, and CRM. With years of experience and expertise in the marketing realm, they share their thoughts on the industry's state and the best tips on how to measure loyalty program success.

What is the customer loyalty KPI?

Studies clearly show that participating in a loyalty program makes people more inclined to visit a store or recommend a brand more than they otherwise would. Yet, only 67.2% of companies with loyalty programs monitor them closely."

Clémence Raidin
CRM & loyalty consultant at Comarch

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