Comarch Loyalty Management Goes Live for Azerbaijan Airlines’ Loyalty Program
Comarch and Azerbaijan Airlines’ cooperation has entered a new level – our Comarch Loyalty Management platform was finally implemented into the carrier’s AZAL Miles loyalty program. The implementation was carried out in a record-breaking time, within only 5 months of sealing the deal.
On August 12th, Comarch Loyalty Management officially started to power the AZAL Miles program. This loyalty initiative by Azerbaijan Airlines is a unique frequent flyer program that rewards members with travel and status points collected through travels with Azerbaijan’s national air carrier.
“We entrusted Comarch with an upgrade of our AZAL Miles loyalty program due to their vast experience in the airline industry. The implementation of Comarch Loyalty Management into our program was both swift and smooth, with Comarch delivering the solution within just five months of contract signing” says Araz Aliyev, Head of the Loyalty Department at Azerbaijan Airlines.
The program, which had already been in operation for a couple of years and had managed to gather around 20,000 members, needed an upgrade regarding modules such as Business Administration, Contact Center, and Data Hub. To expand and modernize the AZAL Miles initiative, Azerbaijan Airlines decided to choose Comarch as its new loyalty software provider. With Comarch’s vast portfolio in the travel industry, including collaboration with JetBlue Airways and Heathrow Airport, Azerbaijan Airlines could count on the project to pass with flying colors.
"This accomplishment is a testament to the collective efforts, dedication, and professionalism of everyone involved. I am truly grateful for the commitment and expertise that each partner, particularly Comarch, brought to this challenging project. Launching a program of this scope took not only hard work but also careful coordination, shared goals, and continuous support. Thanks to the remarkable teamwork, we’ve achieved something meaningful together” notes Mirjafar Jafarov, Advisor to the President at Azerbaijan Airlines.
“It’s always a pleasure to see our products chosen by worldwide pioneers like Azerbaijan Airlines. We’re very proud of the collaboration and hope to see our joint successes blossom in the future” adds Iana Filinova, Key Account Manager at Comarch.
