Loyalty, Personalization, and Rewards: Paul Sage on Loyalty Personality Quiz

Loyalty programs have evolved far beyond simple discounts and points. But what truly builds long-term loyalty? What challenges do brands face as they scale? And what’s the ultimate benefit of running a loyalty program?

This week, we decided to take a look at loyalty programs through the eyes of Paul Sage, CTO at The Tecsa Group, who took our Loyalty Personality Quiz to uncover his unique approach to customer loyalty.

From the role of personalization to the debate between instant rewards and long-term incentives, Paul shares his thoughts on what strategies keep customers engaged and why loyalty is a two-way street. He also reveals which programs have earned his loyalty and what he thinks the future of customer engagement looks like.

Watch the video below to find out which loyalty personality Paul is and hear his thoughts about the result!