IT Outsourcing Services

Frequently Asked Questions

• What is IT as a Service (ITaaS)?

  IT as a Service (ITaaS) is a model where IT service providers deliver IT services and solutions on a subscription basis. This approach allows businesses to access advanced IT resources and support without the need to invest heavily in in-house IT infrastructure and staff.

• What is IT Department as a Service (ITDaaS)?

  IT Department as a Service (ITDaaS) is a more specific type of ITaaS that focuses on providing the functionalities of a traditional internal IT department as a service. The range of ITDaaS services go beyond just infrastructure or software, with tasks like security management and IT consulting.

• How can IT outsourcing benefit my business?

  IT outsourcing can help your business by reducing costs, providing access to skilled IT professionals, improving efficiency, and allowing your internal team to focus on core business activities. It also ensures that you stay updated with the latest technology and security standards.

• What services are typically included in IT outsourcing?

  IT outsourcing services can include a wide range of solutions such as network management, cybersecurity, data backup and recovery, software development, IT support, and helpdesk services. The exact services can be tailored to meet the specific needs of your business.

• How do Service Level Agreements (SLAs) work in IT outsourcing?

  SLAs are formal agreements that define the expected level of service, performance metrics, and accountability between the service provider and the client. They ensure that the IT services delivered meet the agreed-upon standards, providing transparency and reliability.

• How do we ensure effective cooperation and communication?

  We establish clear communication channels and regular reporting to keep you informed about the progress and performance of our services. Regular meetings and updates ensure that both parties are aligned and any issues are promptly addressed, fostering a collaborative relationship.

• Where is the staff of the outsourcing provider located (on-site or remote)?

  Our staff can be located both on-site and remotely, depending on your needs. We offer flexible staffing solutions to ensure that our IT professionals are available where and when you need them, providing consistent support and expertise.

• How does the service desk work?

  Comarch Service Desk operates 24/7 to provide timely support and resolution for any IT issues. Users can contact the service desk via phone, email, or an online portal. Our team of experienced IT professionals ensures that issues are resolved quickly and efficiently, minimizing downtime and maintaining productivity.

• What can I expect during the transition to Comarch IT services?

  During the transition, we conduct a thorough analysis and develop a detailed onboarding plan to ensure a smooth and seamless integration of our services. This includes data migration, system integration, and staff training to minimize disruptions and ensure continuity of operations.