Cloud Managed Services (PaaS)

Frequently Asked Questions

• 1. What is Software as a Service (SaaS)?

  Software as a service (SaaS) is one of three main delivery models of cloud computing. SaaS is a software distribution model where an application is available to the customer over the Internet and one or more providers manage it remotely. In SaaS, a third-party provider hosts applications at their data center.

  For Comarch, software as a service is a method of software delivery that allows data to be accessed from any device with an Internet connection and web browser. This includes the supply of Comarch applications along with the necessary hardware and software platforms.

• 2. What are the key benefits of SaaS?

  • Lower initial costs
  • Cost optimization - opex instead of capex spend
  • On-demand and highly scalable
  • Compliance with regulatory requirements made easier
  • Reduced risk by using a secure infrastructure
  • Guaranteed levels of service

• 3. How do I choose between SaaS and On-premises Software?

  The answer to this question depends on your organization’s needs and the complexity of your business. The option that you choose should help you address both aspects in the short-term and over time. SaaS gives you the same level of robust functionality that you find in on-premises systems, but are also more cost effective. 

• 4. What are Comarch’s policies regarding our data and data portability?

  You retain all rights to your data. All important information about this is in the service level agreement (SLA), spelling out parameters such as data ownership, security requirements and maintenance schedules.

• 5. Are my data safe?

  This is one of the most important question which customers typically ask. Today, SaaS solutions are adopted by many companies around the world, and SaaS providers such as Comarch are definitely in a better position to invest in the latest security tools and backup systems than most individual companies. Your business-critical data are protected by one of the world’s most advanced security infrastructures. Security is our priority and is built into all of our services. 

• 6. How does Comarch protect my data from unauthorized access?

  An intrusion detection system detects any attempt to compromise the confidentiality, integrity or availability of your data. Additionally, all of our backups are encrypted and we use industry best practices to protect your data from unauthorized access.

• 7. How is Comarch’s offer different from other SaaS solutions?

  Comarch offers a comprehensive portfolio of data center services in SaaS, PaaS, IaaS delivery models, as well as managed services.  We are a global company that acts locally, which means that we know how important our close presence is to our client. We have 74 offices in 25 countries, 15 data centers around the world offering services whenever and wherever it is needed, so we are always close to your business.

• 8. Who else is using Comarch SaaS services?

  Since 1993, Comarch has been used by thousands of organizations to improve their business operations. With all Comarch services you can be sure that we help your organization to achieve at the highest level.