Real-Time Network Incident Management with Comarch Monitoring Platform
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"The components of KPN's previous BSS system required vast amounts of manual work being carried out by its users. Finally, a decision was made to purchase a new, integrated solution, and Comarch matched our requirements perfectly."
Cees Versteeg, Director IT and Operations, KPN Managed Mobile Solutions
KPN
Define contractual KPIs and KQIs for Comarch that will best support you in achieving your project goals and we will make sure they are met at all phases of the project.
In case of any incidents, rest assured that your services are restored as soon as possible, and benefit from minimized impact on your business operations.
Let Comarch ensure that IT services are designed and operating to support the defined business processes and goals. Benefit from monitoring, measuring, reporting and reviewing Service Level Achievements against agreed Service Level Targets.
Comarch offers software as a service (SaaS) and business process outsourcing (BPO) services with guaranteed quality, which is enables by ITIL processes. Our Managed Services personnel is certified in ITIL v3 as foundation, intermediates and experts.
Make the best of Comarch Data Centers that allow us to host your systems on our servers, as well as offer full SaaS (software-as-a-service) and IaaS (infrastructure-as-a-service) implementation models.
Enjoy a seamless migration, from black box outsourcing towards fully managed processes to support efficient execution of the defined project goals.
Let Comarch take the responsibility for the outcome of the given business process (e.g. monthly invoicing on time for operator’s customers and ensuring quality of financial data). Comarch can also implement operational tasks in the system on your behalf (configuration of products, registration of new clients, etc.) and monitor your business processes.
Enjoy a single point of contact / responsibility on our side to make sure any issues are solved as fast as possible. Within the scope of our BSS/OSS Managed Services, we offer our customers a 24/7 access to a dedicated service desk, that handles customer incidents, service requests, change requests and information requests.