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"We were very impressed by Comarch's highly responsive and flexible attitude, as well as their coverage of our current and future needs. Telecom operators that want to stay competitive in today's market need to deliver top-notch customer experience and provide personalized, data-driven services through all touchpoints. It is also crucial to manage all operational aspects by decreasing the number of incidents, improving response rates, and increasing efficiency through automation focused on added value activities. In partnership with Comarch, we aim to complete a very sizable project that will affect and transform aspects of our BSS operations, ranging from prepaid charging and credit control to customer information management, mobile network provisioning, and trouble ticketing. Based on what we have seen so far, we are very hopeful and optimistic about the outcomes of the project."
Werner De Laet, CEO
Orange Luxembourg