The Challenge
In the last years Telefónica has been facing exponential traffic growth in transport networks, with a consequent huge increase in network and operations investments and therefore – operation complexity. In 2015 Telefónica launched a new program, called TOP (Transport Optimization Program) with the main goal of optimizing the current network and to ensuring efficient growth for future transport networks, taking into account all the stakeholders (network devices, operating processes, OSS, organization, etc.).
The company’s multi-vendor and multi-technology network infrastructure in South America is currently managed with a multitude of legacy systems. This not only inflates the costs of network management and makes it challenging, but also leads to discrepancies between data in the systems and in the live network. Telefónica is looking to minimize the discrepancies between the live network and the data represented in OSS (operational support systems), in order to accelerate the network planning processes and shorten the time to market for new resource deployments.
The new OSS solution is expected to provide enhanced data synchronization with the network in a simple and effective environment, and to reduce the cost of the creation and operations of the transport network. The company is also looking to have one single tool for inventory management and reconciliation, instead of multiple tools. The other objective of the project is to document and optimize business processes in the area of operations and engineering.
The project also involves organizational transformation in accordance with the change management process.
On the basis of the above, a major challenge for Telefónica will be in line with the implementation of the new Comarch Next Generation Network Planning tools – i.e. the process of organizational transformation, and everything that comes with it: change management and redefining internal processes.
