From novelty to commonplace, cloud technology has become the foundation of modern telecommunications. Discover how we can help you harness it’s true potential.

This year marked the 15th anniversary event for the Comarch User Group Conference. In case you missed it, Here’s your chance to catch up…

Today’s telcos need to reshape their thinking in order to add true value to their services. With voice, text and data packages now the norm, that value could be what differentiates them from the crowd and gives them a valuable edge over their competitors.

Information, support, commerce and marketing, chatbots offer many benefits in digital customer service fields such as information, support, commerce and marketing. Yet these bots are still relatively thin on the ground, and are perhaps not being used to their full potential.

What comes first – technology or strategy? When considering IoT business applications, it’s definitely the latter.

Comarch receives a warm welcome – and proved a big hit – with keynote speakers at Interop Tokyo, one of the biggest IT events in Japan.

As the number of devices connected to the IoT rises exponentially, so the potential applications of this technology multiply across many sectors. In parallel, automation is driving businesses and innovation forward – but there is a risk that some organizations are automating sales processes just for the sake of doing so, with no real understanding of the benefits that a well-thought out process can deliver.

Ready to sit back and let the machines do all the work? Well, maybe we are not quite there yet, but automation is moving on apace in telecommunications as well as in other digital sectors, and the smart players are those who are ready for today’s opportunities and able to innovate for tomorrow.

Omnichannel worked well for telecoms seeking to enhance customer experience, but it has its limitations. A new approach sees operators beginning to embrace the channel-less approach, blending communication channels seamlessly so that customers get the best out their journey without even thinking about whether to pick up the phone or click on social media.