Medical Devices and the Healthcare Sector

Managing healthcare activities requires infallibility and punctuality. To help improve management efficiency, provide highest standards to patients, increase staff, equipment and delivery traceability, and secure profitability, medical service companies should reach for automation.

Comarch Field Service Management, with out-of-the-box features including task dispatching, AI-powered routing, mobile access, customer management and item tracking, supports end to end service delivery.

Automation of scheduling

Fully automated workflow of assigning medical devices to dedicated tasks and customers, shortening scheduling and planning time.

Traceability of assets

Easy access to data related to doctors andnurses’ schedules, medical equipment, their location and performance, supported with a notification system and alerts about disruption in task execution or shift in planning.

Improvement of ROI by driving productivity and reducing cost

KPIs improvement in terms of field task management, leading to significant cost reduction, thanks to automation and optimization features.

Compliance with legislations

Ability to adapt to any legislation or market requirements in terms of service delivery, scope of work or quality of service, thanks to configurable workflows and SLA’s.

Increasing quality of service

Significant increase in the first-time fix rate and improvement of the quality of care by dispatching the right employee with the necessary equipment and knowledge.