Supports the process of field service or other activity according to configured workflow. Work orders can be split into many activities. The system allows automated generation of tasks, which simplifies work order preparation steps. x
A module which stores all data about human and technical resources. Used to automate optimal staff assignment to field activities. Highly configurable, enabling the organization to adjust to any business changes. x
This module allows full insight into team field activities in a calendar context, with the ability to change or update in real time. Dedicated for dispatchers, coordinators and supervisors. x
Mobile apps dedicated for remote workers, enabling them to access task details, daily and weekly schedules, and route planning with GPS. Apps work in offline and online mode. x
Maps allow all operational data to be presented in location context. Used for automatically or manually finding the best field staff considering physical distance. For planning, tracking and reporting. x
Reporting gives management information for operational and strategic decisions in the area of field service. Composed of real-time dashboards, scheduled reports and ad hoc reports from task browsers. x
Basic version of CRM enabling information about the client's name and location to be matched with the given work order or task. x
Supports the process of field service or other activity according to configured workflow. Work orders can be split into many activities. The system allows automated generation of tasks, which simplifies work order preparation steps. x
A module which stores all data about human and technical resources. Used to automate optimal staff assignment to field activities. Highly configurable, enabling the organization to adjust to any business changes. x
This module allows full insight into team field activities in a calendar context, with the ability to change or update in real time. Dedicated for dispatchers, coordinators and supervisors. x
Mobile apps dedicated for remote workers, enabling them to access task details, daily and weekly schedules, and route planning with GPS. Apps work in offline and online mode. x
Maps allow all operational data to be presented in location context. Used for automatically or manually finding the best field staff considering physical distance. For planning, tracking and reporting. x
Reporting gives management information for operational and strategic decisions in the area of field service. Composed of real-time dashboards, scheduled reports and ad hoc reports from task browsers. x
Advanced algorithm which selects resources for task execution optimally in the context of business criteria, tasks constraints (skills, current location) and availability of resources. To boost performance of coordinators and field staff. x
To provide an excellent customer experience, people in contact with a client have access to their history, to the customer portal, and to planned and historical visits. x
Enables communication between technicians and everyone who could be involved in issue resolution. They can communicate through built-in chat or chosen third-party communicator. x
Module which gives technicians additional information to enable issue resolution. With additional documents attached to work order, task or given equipment, remote workers are able to perform services in a simple manner. x
Module enabling service quality surveys to be conducted using a technician's mobile app or by sending to the customer via Customer Portal. x
A configuration panel where the most important system parameters can be adjusted. New surveys, service regions, notifications, etc. can be defined from this place. x
A standardized interface for integration with systems such as CRM, Trouble Ticketing and Call Center. External tools can be easily connected to Comarch FSM Cloud to automate an organization's processes. x
For companies that manage a great number of technicians, including third-party workers, need advanced automation, planning and monitoring options together with access to an extensive configuration delivered in enterprise model.
FSM Cloud Enterprise is an SaaS offer for companies which require a more tailored approach, with the possibility to select specific modules and require additional test environments.
Supports the process of field service or other activity according to configured workflow. Work orders can be split into many activities. The system allows automated generation of tasks, which simplifies work order preparation steps. x
A module which stores all data about human and technical resources. Used to automate optimal staff assignment to field activities. Highly configurable, enabling the organization to adjust to any business changes. x
This module allows full insight into team field activities in a calendar context, with the ability to change or update in real time. Dedicated for dispatchers, coordinators and supervisors. x
Mobile apps dedicated for remote workers, enabling them to access task details, daily and weekly schedules, and route planning with GPS. Apps work in offline and online mode. x
Maps allow all operational data to be presented in location context. Used for automatically or manually finding the best field staff considering physical distance. For planning, tracking and reporting. x
Reporting gives management information for operational and strategic decisions in the area of field service. Composed of real-time dashboards, scheduled reports and ad hoc reports from task browsers. x
Comarch BI Point tool used for advanced business intelligence and reporting. x
Advanced algorithm which selects resources for task execution optimally in the context of business criteria, task constraints (skills, current location) and availability of resources. To boost performance of coordinators and field staff. x
To provide an excellent customer experience, people in contact with a client have access to their history, to the customer portal, and to planned and historical visits. x
Enables communication between technicians and everyone who could be involved in issue resolution. They can communicate through built-in chat or chosen third-party communicator. x
Module which gives technicians additional information to enable issue resolution. With additional documents attached to a work order, task or given equipment, remote workers are able to perform services in a simple manner. x
Module enabling service quality surveys to be conducted using a technician's mobile app or by sending to the customer via the Customer Portal. x
A configuration panel where the most important system parameters can be adjusted. New surveys, service regions, notifications, etc. can be defined from this place. x
A module for simplified management of cooperation with third-parties, with clear assignment of responsibilities and system roles. Reporting for external workers' results and validation of the quality of performed services allows full transparency of subcontractor performance. x
A module for warehouse and spare parts management, enabling service provider to manage materials and equipment in the field, and giving employees a unified, comprehensive tool for the management of their tasks and materials. x
The Forecasting module performs workload forecasts that facilitate optimized resource allocation based on historical data and specific company knowledge. x
The Assets module focuses on plant and other internally owned assets for maintenance services. x
An integrated platform for your employees, where they can compete with their colleagues. This is also a tool to help employers appreciate their workers' efforts with additional awards. x
Access to advanced system settings enhanced with the possibility of workflow, order and task customisation, to address the most sophisticated business needs x
A standardized interface for integration with systems such as CRM, Trouble Ticketing and Call Center. External tools can be easily connected to Comarch FSM Cloud to automate an organization's processes. x
Custom integrations with systems such as Inventory, ERP and ECM to automate and centralize processes. x
What if we could adjust Comarch FSM cloud plans to meet your company’s needs, however they change? We are aware that businesses differ from each other and expect software that matches their development stage and meets automation expectations.
Choose from our existing Comarch FSM cloud plans, which allow your company to grow at its own pace. We have created options which are compatible with any organization’s automation needs and expectations. If you don’t need advanced automation algorithms, and just want to streamline basic processes, choose the Core plan. If your company is growing and business management is becoming overwhelming, try the Automate plan and benefit from critical automatic features. And, if your business requires more bespoke solution, choose the Enterprise plan, which gives possibility to choose different set of modules from our portfolio, ensures extra options to gather more data, manage advanced automation rules and enable more monitoring options.
As your company grows, and it becomes more complicated to manage field workers, just change your plan, take advantage of our implementation support, cut costs, and take your service processes to the next level. It doesn’t matter whether your organization is a small business or big player – all of them need to be optimized. Start now.
