Intelligent Assurance & Analytics

Typical OSS environments grew over several years through acquisitions of new companies, the introduction of new technologies, and the evolution of organizational structure. This has very often resulted in a set of separated silos connected by inefficient manual processes. The high complexity of such environments is blocking automation which is a prerequisite for zero-touch network and service management. With the introduction of 5G and virtualization, now is the time to realize the holistic approach to OSS assurance. 

Comarch Next Generation Service Assurance (NGSA) has transformed traditional network-centric fault management into a telecom assurance solution, taking into account the resource, service and customer perspectives, and has started to break silos. It also paved the way for an even more comprehensive approach delivered by Comarch Integrated Assurance (IA), with embedded support for end to end assurance processes such as incident management, problem management and change management, as defined by ITIL®. Comarch telecom assurance is capable of managing digital services based on complex value chains, and of aggregating information from partners’ systems and converged networks, including IT infrastructure, and fixed, mobile and cable access domains.

Integrated OSS Assurance brings pro-activeness and significant reduction of mean time to repair (MTTR) due to automation enabled by close integration of traditionally stand-alone applications such as:

• Fault management
• Service problem management
• Resource and service test management
• Resource and service performance management
• Service quality management
• Service assurance control, as defined by TAM

The embedded utilization of service model and network topology is the key differentiator, enabling the system to take into account the different requirements that services may have of the underlying network, and to calculate and predict the customer service impact accurately. All products within Comarch IA support Open API, so you can easily tailor the system and fit it to your existing environment.

The growing complexity of communication network ecosystems, introduced by the Internet of Things (IoT) and 5G, as well as scarce human resources and a need for real-time analysis guaranteeing low latency, are putting huge pressure on telecom network and service assurance systems. Manual processing of alarms, incidents and problems is no longer feasible. Human resources should focus on solving strategical and tactical issues by defining policies, and leave operational work to AIOps platforms, as defined by Gartner. 

Comarch Intelligent Assurance & Analytics (IA&A) has evolved from the Comarch Integrated Assurance product line, which is well-known and accepted by telecoms worldwide. Integrated Assurance has become intelligent OSS assurance by enhancing it with OSS/BSS Data Analytics performing big data analysis, an artificial intelligence module using machine learning algorithms to implement predictive maintenance, and knowledge accumulation for automated gathering of best practices in preventing and solving network and service incidents and problems. These extensions make our artificial intelligence assurance the best suite to realize the AIOps concept, which is revolutionizing telecom network and service assurance.

Comarch IA&A is part of the broader Comarch OSS, which supports end to end orchestration of hybrid physical and virtualized networks and is one of pillars of the broad Comarch strategy of embedding AI in its products.

Human as a Decision Maker (Strategy and Tactic) Operations for Machines

Automation methods used to involve a lot of work to keep solutions up to date (for example, using methods based on predefined rules). Updating also required a high level of experience and expert knowledge. Introducing artificial intelligence (AI) to this process in telecom allows operators to achieve the same goals with a significantly lower human workload.

Comarch’s system, based on machine learning (ML) algorithms, consists of universal functional modules, which are used to build tailormade solutions for CSPs. This system allows proactive activities and offers a complementary set of ML-based functions designed to help you generate forecasts, analyze trends, correlate events, uncover and analyze root causes of problems, and deploy a recommendation engine. The result is a flexible and predictive maintenance environment powered by AI operating on the basis of constantly updated historical data stored in the system knowledge base.

Comarch AI-powered Assurance facilitates functions such as automated situation detection, automated baseline generation and anomaly detection, automated problem detection, and automated recommendations – for end to end problem identification, analysis and resolution.