WHITE PAPER: Moving from network assurance to customer service assurance
A different view on SQM, fault management and performance management

Moving from network assurance to customer service assurance

What can you learn?

  • How to refocus assurance from the network to customer services?
  • What pro-active customer experience management means in practice?
  • How to transform Performance Management into an SQM system?
  • PIs vs KQIs - metrics that should be used to identify problems influencing customer experience
  • Why Fault Management systems should be shifted towards service monitoring tools?

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